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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Claus Lassen, (Managing Director, DHL Express Turkey) and Nil Keskin Keleş, (Customer Interface Director, DHL Express Turkey) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Claus Lassen and Nil Keskin Keleş would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Claus Lassen or Nil Keskin Keleş and let them know what you think. Please include your telephone number if you would like us to call you back!

Claus Lassen
Managing Director, DHL Express Turkey

“Our aspiration at DHL is to make ‘every day the best day for our customer. Did we deliver?”

Email Claus Lassen

Nil Keskin Keleş
Customer Interface Director, DHL Express Turkey

“I am always willing to hear your experience with DHL Express Turkey.”

Email Nil Keskin Keleş
Claus Lassen and Nil Keskin Keleş will ensure that your complaints are dealt with immediately and you’ll receive a response within 1 business day.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
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