Returns and Parts Management
 |
|
|
|
Service parts logistics and reverse logistics.
|
Reverse Logistics
Our reverse logistics solutions help customers plan, implement and control flow of materials and manage related information, back up the supply chain to recapture values and ensure the safe disposal of goods.
Items include the recovery of obsolete or non-operational white goods such as refridgerators, plus the removal of old furniture on delivery of new or replacement products.
Services include:
Items include the recovery of obsolete or non-operational white goods such as refridgerators, plus the removal of old furniture on delivery of new or replacement products.
Services include:
- Roll in Management, de-installation of finished goods at the customer's site
- Returns Management, receiving, sorting, verifying and managing returned products
- Express Delivery, Exchange of Dead On Arrival products
Time-critical services
Our range of time critical delivery services provides rapid product movement. Our customers benefit from our flexibility to adapt to changing requirements or move sensitive or valuable goods and documents quickly.
Standard overnight air services are supported by same day air services for time-critical business documents and other goods.
Standard overnight air services are supported by same day air services for time-critical business documents and other goods.
Service Logistics
Service and replacement parts
Our service and replacement parts service involves the management of manufacturers' replacement parts delivered to and from customers according to pre-defined service levels or warranty agreements on a one-, two-, four- or eight-hour and next-day basis, 24 hours a day, seven days a week.
We work closely with our customers to overcome common issues such as:
Key services include:
The entire process is underpinned by a web-enabled electronic order processing and order monitoring tool.
Our service and replacement parts service involves the management of manufacturers' replacement parts delivered to and from customers according to pre-defined service levels or warranty agreements on a one-, two-, four- or eight-hour and next-day basis, 24 hours a day, seven days a week.
We work closely with our customers to overcome common issues such as:
- Poor parts availability
- High inventory investment
- Long lead times, accentuated by global sourcing
- High levels of customer returns
- Poor visibility, reporting and control
- Cost control of the demand chain
Key services include:
- International freight forwarding
- Domestic and regional inbound deliveries
- Inventory planning, forecasting, procurement and analysis
- Distribution centre operations
- Outbound delivery
The entire process is underpinned by a web-enabled electronic order processing and order monitoring tool.
Inbound to Manufacturing
Inbound to manufacturing is the complete end-to-end logistics management of inventories, facilities and labour associated with the inbound flow of materials from vendors and supplier origins to consumption points in manufacturers' production lines.
The service encompasses:
Key to the service is integrating manufacturers' forecasting, order management and supply chain execution processes with their component suppliers. DHL implements warehouse management and supply chain event management systems to manage just-in-time deliveries and allow supply chain participants to exchange forecast requirements in real time.
Value is created for manufacturers and component suppliers throughout the world by:
The service encompasses:
- Network, transportation and facility design
- Inventory optimisation
- Supplier management
- Transportation management
- In-plant services
Key to the service is integrating manufacturers' forecasting, order management and supply chain execution processes with their component suppliers. DHL implements warehouse management and supply chain event management systems to manage just-in-time deliveries and allow supply chain participants to exchange forecast requirements in real time.
Value is created for manufacturers and component suppliers throughout the world by:
- Enabling a robust and cost-effective supply chain
- Providing the necessary visibility so that the location of all components within the supply chain is known to all supply chain participants
- Reduce inventory and investment costs
- Improve delivery times
- Co-ordinate multiple components more efficiently
 Download our Inbound to Manufacturing PDF (691 KB)
|
Medical Device Distribution
We provide country-based warehouses for a number of manufacturers to service a local customer base. This includes the receipt of product from local or global manufacturing sites and downstream distribution to hospitals.
Distribution to Stores Management
Our distribution to store services are focused on helping retailers create efficient and flexible supply chains to deliver product to retail outlets at high levels of service.
These solutions are built from several core services: reverse logistics collections; sortation; processing; repair/refurbishment; value recovery; disposal and compliance.
For more information, please go to
Retail
These solutions are built from several core services: reverse logistics collections; sortation; processing; repair/refurbishment; value recovery; disposal and compliance.
For more information, please go to
Retail Engineering Response
Through our Engineering Response services, we manage the materials supply chain from works planning and inbound goods through to on-site works, delivering stock out to engineers, builders and construction workers in the field.
For more information, please go toEngineering/Manufacturing
For more information, please go to
Engineering/ManufacturingContact us
If you would like to know more about logistics solutions, please use our on-line contact form or speak to your regular DHL contact.
on-line contact form or speak to your regular DHL contact.
DHL International GMBH. All Rights Reserved
