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Contact: DHL Express

DHL Express welcomes your general inquiries, comments and suggestions.
With this form only your service queries will be handled and compliments you give will be acknowledged and passed to staff involved.
If you have an inquiry about DHL Express products and services, such as express document and parcel shipping, or our time and day definite express services, please complete the form below.

For Consumer Complaints please click hereExternal Link / New Window.

If you are unsure, please return to our Contact Center and select again.

Alternatively, contact us by telephone on: 444 00 40

Please be advised that any communication sent after 16:00 and during weekends and public holidays will be processed on the next available business day.
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If you would like to learn more about how DHL uses your personal data, please read our Data Protection Statement.
DHL Express Customer Services phone number: 444 00 40.
DHL Express; handles all customer requests and complaints as fair, equitable, in customer oriented way not against law or statutory obligations. Apparent and clear information’s are presented on time and without any cost by keeping customer privacy. DHL is predicated on transparency and accessibility of communication with its customers and takes great care in preventing the same dissatisfaction.
  • Every single employee is actively involved and encouraged to share the customer complaints in order to act in a customer oriented way.
  • We transform all complaints and feedbacks into satisfaction to deliver excellent quality by listening the voice of customer to become customer’s First Choice.
  • By courtesy of customer feedbacks, constructive and preventive actions are taken in an attempt to meet customer expectations and implement improvement initiatives with a systematic methodology.
  • We require our employees’ engagement at all levels of the business processes which drives customer satisfaction.
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